pinecode

Privacy Policy

Last updated: January 15, 2025

1. Introduction

Pinecode ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, phone number, and billing information
  • Profile Information: Industry, company size, target audience preferences, and marketing goals
  • Communication Data: Messages, feedback, and support requests
  • Lead Criteria: Demographic, geographic, and behavioral targeting preferences

2.2 Information We Collect Automatically

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, error reports, and performance metrics
  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Lead Data

  • Prospect Information: Contact details, professional information, and behavioral data of potential leads
  • Engagement Data: Interaction history, response rates, and conversion metrics
  • Social Media Data: Publicly available information from social media platforms

3. How We Use Your Information

3.1 Service Provision

  • Identify and qualify leads based on your criteria
  • Deliver leads through our platform
  • Provide analytics and reporting on lead performance
  • Facilitate communication between you and prospects

3.2 Platform Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Optimize lead targeting algorithms
  • Enhance user experience and platform performance

3.3 Communication

  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Share relevant industry insights and best practices
  • Process billing and payment-related communications

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We work with trusted third-party service providers who assist us in:

  • Data processing and analytics
  • Payment processing and billing
  • Customer support and communication
  • Infrastructure and security services

4.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection practices
  • Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 3 years after closure
  • Lead Data: Retained for 2 years or as required by applicable law
  • Communication Records: Retained for 7 years for legal and compliance purposes
  • Usage Data: Aggregated data may be retained indefinitely for analytics

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

7.2 Correction and Updates

You can update your account information and preferences through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

7.4 Marketing Communications

You can opt out of marketing communications at any time through unsubscribe links or account settings.

7.5 Cookies and Tracking

You can control cookie preferences through your browser settings and our cookie management tools.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or platform notifications. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Pinecode Privacy Team
Jaime Levi Padilla
2417 W 11TH St
Odessa, TX 79763-0000
Email: support@pinecode.tech
Phone: +1 (215) 213-4567

12. Regulatory Compliance

12.1 GDPR (European Union)

If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to object to processing and file complaints with supervisory authorities.

12.2 CCPA (California)

California residents have specific rights under the California Consumer Privacy Act, including the right to know about personal information collection and the right to opt out of sale.

12.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including Canada's PIPEDA and other regional privacy regulations.